Note: You must log in to the web portal to modify a customer or job address on an existing record.
Updating a customer's details
Navigate to your "Customers" tab
Click here or in the top navigation bar from any screen:Select the customer
On the Customers page, search for and click on the customer you would like to modify:Edit the details
Edit any fields you want changed and then press save:Select the record
After saving, go to the customer's history to locate the record you want to update:Update the record
On the right-hand side, click "Edit":Approve & preview
Without making any changes, select Approve & Preview. This will update the record with their new details.A pop-up may appear asking if you'd like to change the issue date. In this case, select no.
Updating a Job Address
Updating a job address is done in the exact same way as you would update a customer's details.
Navigate to the "Job Addresses" Section
Click here or, in the top navigation bar, locate and click on "Job Addresses":Select the job address
On the Job Address page, select the job address you would like to modify:Edit the details
Edit the field you want changed and then press "Save":Select the record
After saving, go to the job addresses' history and locate the record you want to update.Update the record
On the right-hand side, click "Edit":Approve & preview
Without making any changes, select Approve & Preview. This will update the record with the new job address.A pop-up may appear asking if you'd like to change the issue date. In this case, select no.