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How Do I Set up SMS Reminders?
How Do I Set up SMS Reminders?

You will need to enable the SMS texts before any are sent. Read below to learn how.

Aron Washer avatar
Written by Aron Washer
Updated over a week ago

Initial Setup

  1. Head to the "SMS Reminder Settings"

  2. Enter a phone number, for customer responses to be sent to, into the "SMS Number" box. Please enter a country code for example (+44)

  3. Click the 'SMS Reminder Setup' button (this notifies us of the request).

Once you have done this you will be set up. You should receive a message from the support team.

Customise the SMS

  1. Click the "Edit Gas SMS" or the "Edit Oil SMS" button.

  2. Set "Schedule SMS to be Sent Automatically" to "Yes".

  3. Edit the text as you wish.

  4. Click "Save".

You can include variables in the message to customise the text that is being sent.

for example:
:firstname is the variable, and will include the customer's first name in the SMS.

You can adjust when the SMS will be sent, based on the number of days before the service is due.

Topping up your SMS credits

You need credits for the SMS messages to send.

  1. Below the "Edit Gas SMS" button, you can see that SMS credits are available.

  2. Click the "Buy Now" button to add more credits. 100 SMS messages can be purchased for £10 (exc. VAT).

  3. Your SMS reminders will be sent out to customers automatically and as each SMS goes out, you'll be able to see this underneath the 'SMS History' of your 'SMS Reminder Settings' page.

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