SMS reminders changed on 9 November 2026. There are no more credits to buy and keep topped up. You pay 10p per text (plus VAT), billed monthly.
SMS reminders text your customers when their gas or oil service is due. They go out alongside your email reminders, which are included in your subscription. SMS is an optional extra you pay for per text.
SMS reminder settings are on the web portal only. You can't set them up in the mobile app.
How to turn on SMS reminders
Log in to the web portal and go to the SMS Reminder Settings page.
Click Enable. You'll see the price per SMS before you confirm.
Confirm, and SMS reminders are switched on.
Choose which reminders go out by text: gas service reminders, oil service reminders, or both.
Editing your SMS wording
You can edit the wording of your gas and oil SMS reminders from the same SMS Reminder Settings page. Keep it brief so each reminder fits in a single text.
Simply click the "Edit SMS templates" button:
Seeing the texts you've sent
The SMS Reminder Settings page lists every text you've sent, with:
the customer it went to
their phone number
the date it was sent
the type of reminder
the message itself
Pricing and billing
10p per SMS (plus VAT)
No need to manually top up SMS credits. Once set up, your SMS reminders will go out automatically and you'll be billed at the end of each month for the amount you have sent.
One bill a month. Your texts are added up and billed monthly, taken from the card you pay your GES subscription with.
Keep messages short. Longer messages can be split into more than one SMS and will therefore take up more than 1 SMS credit.
Used SMS reminders before 9 November?
Switch SMS back on. Follow the steps above. Until you do, no SMS reminders will go out. Your email reminders carry on as normal.
Your leftover credit carries over. Any SMS credit you had left has moved across and gets used first, so you won't pay for those texts twice.
Your customers won't notice a difference. They get the same reminder texts as before.
Need Help?
If you have any questions, get in touch with our support team:
Phone: 020 7129 7058
In-app chat: tap the chat icon in the app or web portal