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Sending a Reminder without An Email Address

If you have a customer without an email address, you still have a few options for sending them a reminder via the software.

Nilesh Sujan avatar
Written by Nilesh Sujan
Updated this week

Option #1: ✉️ Send them a letter

It is possible to generate a reminder letter for your customer via the software. Here's how you can do it:

  1. In the top navigation bar, locate and click on "Job Addresses".

  2. Search for and click on the job address

  3. Select letter type
    In the right-side menul you have two options:

    • A customer reminder letter; and

    • A tenant reminder letter

  4. Download & Print

    These letters are formatted and ready to be printed & posted.

Option #2: 📱 Set up automatic SMS text reminders

If you have a contact number, the software supports the use of text messaging for reminders. These are sent automatically in the same way emails are.

For detailed instructions on how to do this, please see our guide on setting up SMS reminders.

Option #3: 📞 Give them a call

If you have their phone number, this may be the simplest and easiest option for you.

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