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How Do I Send a Reminder without An Email Address?
How Do I Send a Reminder without An Email Address?

So you have a customer without an email address? Here are some options for sending them reminders via the software.

Aron Washer avatar
Written by Aron Washer
Updated over a week ago

Option #1: ✉️ Send them a letter

It is possible to generate a reminder letter for your customer via the software, here's how you can do it:

  1. Locate and open your customer's Job Address.

  2. Under the details, click on the "Customer Reminder Letter" button.

  3. You can then print the PDF that will be generated.

  4. Fold the paper, pop it in an envelope and give it a stamp.

Note: Our software isn't quite advanced enough to post this for you, unfortunately.

Option #2: 📱 Set up automatic SMS text reminders

If you have a contact number, the software supports the use of text messaging. These are sent automatically in the same way emails are.

For detailed instructions on how to do this, please see our article: How Do I Setup SMS Reminders?

Option #3: 📞 Give them a call

If you have their phone number, this may be the simplest and easiest option for you.

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