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How to Remove an Old User

Whether you are replacing a user, removing, or deleting them, read on to see your options.

Aron Washer avatar
Written by Aron Washer
Updated yesterday

Disabling a user

Disabling a user will keep all associated data within your company's account, in case you ever want to re-activate them in the future.

Note: Disabling a user will not reduce your subscription fee. For this, you will also need to remove a user license (see below).

  1. Start by clicking on your name on the top right-hand side of the web portal, then 'User Settings' on the small dropdown menu that appears:

  2. Initially, a pop-up will appear for editing your own settings. Close that, and you'll find a list of all your account's users.

  3. Next to the user you want to remove, toggle the "Disable User?" slider. When the toggle is ON (orange), it means the user is disabled.

    If you ever want to reactivate the same user in the future, simply toggle the slider again to re-activate the account with all its settings and data saved.

Removing a user license

A user license can be thought of as how many 'seats' your Gas Engineer Software account has.

Active users take up a user license, whereas disabled users do not.

As an example, an account that pays for 4 user licenses can have up to 4 active users. They may also have some disabled users, but trying to activate them without an available user license will prompt them to purchase another.

Your options after disabling a user

After disabling a user, you have three options:

  • Remove a user license to reduce your subscription cost

  • Invite a new person to make an account and use the license

  • Keep the user license in preparation for a new user.

Here's how to remove the license and reduce your subscription cost:

  1. Click on "Manage Subscription":

  2. In the overview section of this page, click on "Manage Subscription" once more:

  3. Click on the section that includes information about your subscription details, then "Edit Subscription". You'll then see this window, where you can edit the number of user licenses being paid for:


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Permanently deleting a user

You cannot permanently delete users via the software yourself. You must contact us to do so.

Note that we can delete users for you, but this action cannot be revoked.

Disabled users cannot access the software, but all their data will remain on your system.

If we were to delete a user, any calendar events that they were assigned will become unassigned events. Any records they have issued will remain accessible on the system, although they cannot be edited.

If you would like us to delete any users, please get in touch with us.

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