Who owns my Data?
We only provide a method to store your data.
Whatever data you store on the system is yours and will always be yours.
We have no interest in any of the data you add to our system, and we will never exploit your data in any way or sell that data on to third parties or any other companies.
Please see our Privacy Policy for more details.
How is my data backed up?
Your data is protected by multiple layers of backup:
Our production databases are encrypted and run across multiple availability zones, so there's no single point of failure.
We keep continuous point-in-time recovery covering the last 6 days — meaning we can restore your data to a specific moment within that window.
Daily backups are copied to a separate, isolated account for added protection.
Weekly backups are retained for 6 months, stored across two separate UK/EU regions.
Gas Engineer Software holds Cyber Essentials certification, the UK Government-backed scheme (NCSC), independently verified by IASME.
How is my data secured?
Your data is stored with Amazon Web Services (AWS) in the UK and Europe — the same cloud infrastructure relied on by banks and government services, with data centres that are independently security-certified.
Your data is encrypted while it travels between your device and our servers and again while it's stored, so it can't be read by anyone who shouldn't see it.
The systems that hold your data sit in private, protected networks behind multiple layers of security controls. Our infrastructure is monitored 24/7 by automated threat detection, so suspicious activity is flagged immediately.
Within the company, access to any sensitive data and the servers is strictly limited.