FAQ

What is the current Status of Gas Engineer Software?

See our Status Page for an update on any maintenance or issues.

Written by Michael Porteous
Updated over a week ago

Contact Us

We would love to hear from you

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Updated over a week ago

Customers with BT email domains aren't receiving their emails.

Please send us your btinternet addresses so that we can build a case to take to BT and give them a firm poke.

Written by Michael Porteous
Updated over a week ago

Getting started with Gas Engineer Software

Get some help with signing up, changing your password, company settings, customers, job addresses and jobs.

Written by Michael Porteous
Updated over a week ago

Can I use the software on multiple devices?

Written by Michael Porteous
Updated over a week ago

What devices does GES support?

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Updated over a week ago

How can I sync the software?

Written by Michael Porteous
Updated over a week ago

It's Late and My Records Are Not Issuing

So, you are trying to get a little work done instead of sleeping?

Written by Michael Porteous
Updated over a week ago

Where can I see the Boiler Serial and Gas Council Numbers?

Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...

Written by Michael Porteous
Updated over a week ago

GDPR Information

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Updated over a week ago

How safe is my data?

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Reinstalling The App

A fresh install of the app solves most problems and it's easy to do.

Written by Michael Porteous
Updated over a week ago

How Much Does It Cost?

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Updated over a week ago

How do I print from the app?

These instructions assume you have the capability to print from your device already.

Written by Michael Porteous
Updated over a week ago

PDF is not displaying

Having troubles viewing PDFs from your Chrome Browser?

Written by Michael Porteous
Updated over a week ago

Why hasn’t my email sent / arrived?

Generally emails will arrive 99.9% of the time, but occasionally you may encounter a problem.

Written by Michael Porteous
Updated over a week ago