FAQ

How to use the Sync Centre

The Sync Centre can help you work through any syncing issues quickly on-site, here's a quick guide on how to use it.

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Updated over a week ago

How to Sign Up for the Software

We've done our best to make signing up an easy and painless process, but if you need a little help, here's a detailed guide.

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What is the current Status of Gas Engineer Software?

See our Status Page for an update on any maintenance or issues.

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How to Contact Us

We would love to hear from you - let us know if you have any questions for us or issues with the software!

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Can I use the software on multiple devices?

How to use the software on multiple devices.

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Which devices does GES support?

A short overview of devices which can support GES.

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How can I sync the software?

Advice on how to sync your app and when you might need to sync your app.

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Where can I see the Boiler Serial and Gas Council Numbers?

Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...

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GDPR Information

Useful information on GDPR legislation and our GDPR compliance status.

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How Safe is My Data?

If you have any concerns about the safety of your data, hopefully this information will reassure you.

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Reinstalling The App

A fresh install of the app solves most problems and it's easy to do.

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How Much Does It Cost?

A guide to our pricing and our subscription plans.

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PDF is not displaying

Having troubles viewing PDFs from your Chrome Browser?

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How Do I Print From the App?

These instructions assume you have the capability to print from your device already.

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Why Hasn’t My Email Sent / Arrived?

You may occasionally encounter a problem with your emails - here's some helpful advice.

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