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FAQ
FAQ
From the basics, to GDPR
16 articles in this collection
Written by
Michael Porteous
What is the current Status of Gas Engineer Software?
See our Status Page for an update on any maintenance or issues.
Written by
Michael Porteous
Updated over a week ago
Contact Us
We would love to hear from you
Written by
Michael Porteous
Updated over a week ago
Customers with BT email domains aren't receiving their emails.
Please send us your btinternet addresses so that we can build a case to take to BT and give them a firm poke.
Written by
Michael Porteous
Updated over a week ago
Getting started with Gas Engineer Software
Get some help with signing up, changing your password, company settings, customers, job addresses and jobs.
Written by
Michael Porteous
Updated over a week ago
Can I use the software on multiple devices?
Written by
Michael Porteous
Updated over a week ago
What devices does GES support?
Written by
Michael Porteous
Updated over a week ago
How can I sync the software?
Written by
Michael Porteous
Updated over a week ago
It's Late and My Records Are Not Issuing
So, you are trying to get a little work done instead of sleeping?
Written by
Michael Porteous
Updated over a week ago
Where can I see the Boiler Serial and Gas Council Numbers?
Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...
Written by
Michael Porteous
Updated over a week ago
GDPR Information
Written by
Michael Porteous
Updated over a week ago
How safe is my data?
Written by
Michael Porteous
Updated over a week ago
Reinstalling The App
A fresh install of the app solves most problems and it's easy to do.
Written by
Michael Porteous
Updated over a week ago
How Much Does It Cost?
Written by
Michael Porteous
Updated over a week ago
How do I print from the app?
These instructions assume you have the capability to print from your device already.
Written by
Michael Porteous
Updated over a week ago
PDF is not displaying
Having troubles viewing PDFs from your Chrome Browser?
Written by
Michael Porteous
Updated over a week ago
Why hasn’t my email sent / arrived?
Generally emails will arrive 99.9% of the time, but occasionally you may encounter a problem.
Written by
Michael Porteous
Updated over a week ago