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FAQ
FAQ
From the basics, to GDPR
16 articles in this collection
Written by
Michael Porteous
and
Sarah Hancock
How to use the Sync Centre
The Sync Centre can help you work through any syncing issues quickly on-site, here's a quick guide on how to use it.
Written by
Sarah Hancock
Updated this week
How to Sign Up for the Software
We've done our best to make signing up an easy and painless process, but if you need a little help, here's a detailed guide.
Written by
Sarah Hancock
Updated over a week ago
What is the current Status of Gas Engineer Software?
See our Status Page for an update on any maintenance or issues.
Written by
Michael Porteous
Updated over a week ago
How to Contact Us
We would love to hear from you - let us know if you have any questions for us or issues with the software!
Written by
Michael Porteous
Updated over a week ago
Getting Started with Gas Engineer Software
Get some help with signing up, changing your password, company settings, customers, job addresses and jobs.
Written by
Michael Porteous
Updated over a week ago
Can I use the software on multiple devices?
How to use the software on multiple devices.
Written by
Michael Porteous
Updated over a week ago
Which devices does GES support?
A short overview of devices which can support GES.
Written by
Michael Porteous
Updated yesterday
How can I sync the software?
Advice on how to sync your app and when you might need to sync your app.
Written by
Michael Porteous
Updated over a week ago
Where can I see the Boiler Serial and Gas Council Numbers?
Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...
Written by
Michael Porteous
Updated over a week ago
GDPR Information
Useful information on GDPR legislation and our GDPR compliance status.
Written by
Michael Porteous
Updated over a week ago
How Safe is My Data?
If you have any concerns about the safety of your data, hopefully this information will reassure you.
Written by
Michael Porteous
Updated over a week ago
Reinstalling The App
A fresh install of the app solves most problems and it's easy to do.
Written by
Michael Porteous
Updated over a week ago
How Much Does It Cost?
A guide to our pricing and our subscription plans.
Written by
Michael Porteous
Updated over a week ago
PDF is not displaying
Having troubles viewing PDFs from your Chrome Browser?
Written by
Michael Porteous
Updated over a week ago
How Do I Print From the App?
These instructions assume you have the capability to print from your device already.
Written by
Michael Porteous
Updated over a week ago
Why Hasn’t My Email Sent / Arrived?
You may occasionally encounter a problem with your emails - here's some helpful advice.
Written by
Michael Porteous
Updated over a week ago