FAQ

From the basics, to GDPR

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16 articles in this collection
Written by Michael Porteous

What is the current Status of Gas Engineer Software?

See our Status Page for an update on any maintenance or issues.
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Written by Michael Porteous
Updated over a week ago

Contact Us

We would love to hear from you
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Written by Michael Porteous
Updated over a week ago

Customers with BT email domains aren't receiving their emails.

Please send us your btinternet addresses so that we can build a case to take to BT and give them a firm poke.
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Written by Michael Porteous
Updated over a week ago

Getting started with Gas Engineer Software

Get some help with signing up, changing your password, company settings, customers, job addresses and jobs.
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Written by Michael Porteous
Updated over a week ago

Can I use the software on multiple devices?

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Written by Michael Porteous
Updated over a week ago

What devices does GES support?

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Written by Michael Porteous
Updated over a week ago

How can I sync the software?

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Written by Michael Porteous
Updated over a week ago

It's Late and My Records Are Not Issuing

So, you are trying to get a little work done instead of sleeping?
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Written by Michael Porteous
Updated over a week ago

Where can I see the Boiler Serial and Gas Council Numbers?

Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...
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Written by Michael Porteous
Updated over a week ago

GDPR Information

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Written by Michael Porteous
Updated over a week ago

How safe is my data?

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Written by Michael Porteous
Updated over a week ago

Reinstalling The App

A fresh install of the app solves most problems and it's easy to do.
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Written by Michael Porteous
Updated over a week ago

How Much Does It Cost?

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Written by Michael Porteous
Updated over a week ago

How do I print from the app?

These instructions assume you have the capability to print from your device already.
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Written by Michael Porteous
Updated over a week ago

PDF is not displaying

Having troubles viewing PDFs from your Chrome Browser?
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Written by Michael Porteous
Updated over a week ago

Why hasn’t my email sent / arrived?

Generally emails will arrive 99.9% of the time, but occasionally you may encounter a problem.
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Written by Michael Porteous
Updated over a week ago