FAQ

How to sign up for the software

We've done our best to make signing up an easy and painless process, but if you need a little help, here's a detailed guide.

Written by Sarah Hancock
Updated over a week ago

What is the current Status of Gas Engineer Software?

See our Status Page for an update on any maintenance or issues.

Written by Michael Porteous
Updated over a week ago

How to Contact Us

We would love to hear from you - let us know if you have any questions for us or issues with the software!

Written by Michael Porteous
Updated over a week ago

Getting Started with Gas Engineer Software

Get some help with signing up, changing your password, company settings, customers, job addresses and jobs.

Written by Michael Porteous
Updated over a week ago

Can I use the software on multiple devices?

How to use the software on multiple devices.

Written by Michael Porteous
Updated over a week ago

What devices does GES support?

A short overview of devices which can support GES.

Written by Michael Porteous
Updated over a week ago

How can I sync the software?

Advice on how to sync your app and when you might need to sync your app.

Written by Michael Porteous
Updated over a week ago

Where can I see the Boiler Serial and Gas Council Numbers?

Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...

Written by Michael Porteous
Updated over a week ago

GDPR Information

Useful information on GDPR legislation and our GDPR compliance status.

Written by Michael Porteous
Updated over a week ago

How Safe is My Data?

If you have any concerns about the safety of your data, hopefully this information will reassure you.

Written by Michael Porteous
Updated over a week ago

Reinstalling The App

A fresh install of the app solves most problems and it's easy to do.

Written by Michael Porteous
Updated over a week ago

How Much Does It Cost?

A guide to our pricing and our subscription plans.

Written by Michael Porteous
Updated over a week ago

PDF is not displaying

Having troubles viewing PDFs from your Chrome Browser?

Written by Michael Porteous
Updated over a week ago

How Do I Print From the App?

These instructions assume you have the capability to print from your device already.

Written by Michael Porteous
Updated over a week ago

Why Hasn’t My Email Sent / Arrived?

You may occasionally encounter a problem with your emails - here's some helpful advice.

Written by Michael Porteous
Updated over a week ago