FAQ

From the basics, to GDPR

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14 articles in this collection
Written by Michael Porteous

What is the current Status of Gas Engineer Software?

See our Status Page for an update on any maintenance or issues.
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Written by Michael Porteous
Updated over a week ago

How to Contact Us

We would love to hear from you - let us know if you have any questions for us or issues with the software!
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Written by Michael Porteous
Updated over a week ago

Getting Started with Gas Engineer Software

Get some help with signing up, changing your password, company settings, customers, job addresses and jobs.
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Written by Michael Porteous
Updated over a week ago

Can I use the software on multiple devices?

How to use the software on multiple devices.
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Written by Michael Porteous
Updated over a week ago

What devices does GES support?

A short overview of devices which can support GES.
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Written by Michael Porteous
Updated over a week ago

How can I sync the software?

Advice on how to sync your app and when you might need to sync your app.
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Written by Michael Porteous
Updated over a week ago

Where can I see the Boiler Serial and Gas Council Numbers?

Both the boiler serial and Gas Council numbers will be saved onto the software, but finding them will depend on your device...
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Written by Michael Porteous
Updated over a week ago

GDPR Information

Useful information on GDPR legislation and our GDPR compliance status.
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Written by Michael Porteous
Updated over a week ago

How Safe is My Data?

If you have any concerns about the safety of your data, hopefully this information will reassure you.
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Written by Michael Porteous
Updated over a week ago

Reinstalling The App

A fresh install of the app solves most problems and it's easy to do.
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Written by Michael Porteous
Updated over a week ago

How Much Does It Cost?

A guide to our pricing and our subscription plans.
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Written by Michael Porteous
Updated over a week ago

PDF is not displaying

Having troubles viewing PDFs from your Chrome Browser?
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Written by Michael Porteous
Updated over a week ago

How Do I Print From the App?

These instructions assume you have the capability to print from your device already.
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Written by Michael Porteous
Updated over a week ago

Why Hasn’t My Email Sent / Arrived?

You may occasionally encounter a problem with your emails - here's some helpful advice.
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Written by Michael Porteous
Updated over a week ago