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Reinstalling The App
Reinstalling The App

Please contact Support first if you are unsure about your data status, as uninstalling the app could result in data loss.

Aron Washer avatar
Written by Aron Washer
Updated over 2 months ago

IMPORTANT: Before Uninstalling the App

Make sure you have synced your app and confirmed that all the latest information is saved. Check the web portal to verify that everything is up to date. Uninstalling the app without verifying this can be risky!

Please contact Support first if you are unsure about your data status, as uninstalling the app could result in data loss. This step is crucial to avoid any issues, especially if you have unsynced data.

In some cases, reinstalling the app is the quickest and easiest way to resolve issues, but DO NOT uninstall until you are sure your data is safely synced!

iOS:

  1. Tap and hold down the GES app icon until a pop up menu appears.

  2. Tap "Remove App" to delete the app and its data permanently.

  3. Go to the App Store, re-download the app, sign in, and allow it to sync.

Android:

Reinstalling isn’t often necessary on Android devices. Device settings can vary, but generally:

  1. In your device’s "App" settings, find Gas Engineer Software and tap on it.

  2. Tap on "Storage & Cache" (or similar).

  3. Tap "Clear Storage."

  4. Log back into Gas Engineer Software and sync.

Please ensure all your data is safely synced before proceeding, and reach out to Support if you have any concerns before uninstalling the app!

To contact support please view our contact us page or just call 0207 129 7058.

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