FAQs
From the basics to data protection.
How to Sign Up for Gas Engineer SoftwareSetting up your business with Gas Engineer Software is quick and easy. Here's everything you need to know.
What is the current Status of Gas Engineer Software?See our Status Page for an update on any maintenance or issues.
Can I use the software on multiple devices?How to use the software on multiple devices.
Which devices does Gas Engineer Software support?A short overview of devices which can support GES.
How can I sync the software?If you've done work on the software but it isn't updating to other devices, you can trigger a manual sync.
Is Gas Engineer Software GDPR Compliant?Here is some useful information on GDPR legislation and our GDPR compliance status.
How Safe is My Data?Information about Gas Engineer Software's data policy.
Reinstalling The AppPlease contact Support first if you are unsure about your data status, as uninstalling the app could result in data loss.
How Much Does It Cost?A guide to Gas Engineer Software pricing and subscription plans.
Why is my PDF not displaying?Here are some solutions to problems viewing PDFs on Google Chrome.
Why Hasn’t My Email Been Sent / Arrived?If you've encountered a problem with your emails, here is some helpful advice.
How Do I Print From the App?Issuing digital records & certificates doesn't mean you can't also print them out.
Where Can I See Boiler Serial and Gas Council Numbers?Boiler serial and Gas Council numbers are saved within the software. Here's how to find them on your device.
How to Export My DataYou can export your customer, job address, and invoice data from Gas Engineer Software at any time on our web portal.
Emailing Records and Invoices TogetherIf creating an invoice for a job, you can send multiple records together in a single email.
How to Attach Photos to an EmailHow to attach photos to the emails sent directly from your Gas Engineer Software account.