FAQs
From the basics to data protection.
By Nilesh and 2 others3 authors17 articles
- Understanding & Checking Email StatusesLearn what the different email statuses mean in Gas Engineer Software and where to find them.
- How to Sign Up for Gas Engineer SoftwareSetting up your business with Gas Engineer Software is quick and easy. Here's everything you need to know.
- What is the current Status of Gas Engineer Software?See our Status Page for an update on any maintenance or issues.
- Can I use the software on multiple devices?How to use the software on multiple devices.
- Which devices does Gas Engineer Software support?A short overview of devices which can support GES.
- How can I sync the software?If you've done work on the software but it isn't updating to other devices, you can trigger a manual sync.
- Is Gas Engineer Software GDPR Compliant?Here is some useful information on GDPR legislation and our GDPR compliance status.
- How Safe is My Data?Information about Gas Engineer Software's data policy.
- Reinstalling The AppPlease contact Support first if you are unsure about your data status, as uninstalling the app could result in data loss.
- How Much Does It Cost?A guide to Gas Engineer Software pricing and subscription plans.
- Why is my PDF not displaying?Here are some solutions to problems viewing PDFs on Google Chrome.
- Why Hasn’t My Email Been Sent / Arrived?If you've encountered a problem with your emails, here is some helpful advice.
- How Do I Print From the App?Issuing digital records & certificates doesn't mean you can't also print them out.
- Where Can I See Boiler Serial and Gas Council Numbers?Boiler serial and Gas Council numbers are saved within the software. Here's how to find them on your device.
- How to Export My DataYou can export your customer, job address, and invoice data from Gas Engineer Software at any time on our web portal.
- Emailing Records and Invoices TogetherIf creating an invoice for a job, you can send multiple records together in a single email.
- Uploading & emailing photos for jobsHow to upload photos to GES, store them on your jobs & job addresses, and email them to customers.